Privacy Policy

1. Introduction

Iziyarah is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information.

2. Information We Collect

3. How We Use Information

We use information to:

• Provide tourism services.
• Process bookings and payments.
• Connect tourists with guides.
• Deliver AR experiences.
• Improve AI-generated recommendations.
• Enhance platform security.
• Comply with legal obligations.

4. AI and Data Processing

Certain information may be processed using artificial intelligence technologies to:

• Generate tourism recommendations.
• Translate content.
• Personalize user experiences.
• Support customer assistance.

AI-generated outputs are intended to assist users and should not be relied upon as professional advice.

5. Sharing Information

We may share information with:

• Local guides.
• Tourism companies.
• Payment processors.
• Technology service providers.
• Government authorities when legally required.

We do not sell personal information to third parties.

6. International Users

Users from outside Saudi Arabia acknowledge that information may be processed and stored in Saudi Arabia or other countries where our service providers operate.

7. Data Security

Iziyarah implements technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, and loss. However, no online system can guarantee absolute security.

8. Data Retention

We retain information only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements.

9. User Rights

Subject to applicable laws, users may:

• Access their information.
• Correct inaccurate information.
• Request deletion of information.
• Withdraw certain permissions.
• Request information about data processing activities.

10. Cookies and Analytics

Iziyarah may use cookies and analytics technologies to improve performance, understand user behavior, and enhance platform functionality. Users may control cookie settings through their browser or device.

11. Children's Privacy

The Platform is not intended for children under the age required by applicable law without parental consent.

12. Third-Party Services

The Platform may contain links or integrations with third-party services. Iziyarah is not responsible for the privacy practices of external services.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted within the Platform.

14. Contact Us

For privacy-related inquiries, contact us at Rshukri@meraya.sa or visit www.iziyarah.com.

15. Compliance

Iziyarah is committed to complying with applicable privacy and data protection laws, including the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia where applicable.